The 100ml restrictions don’t apply. You may receive a £100 fine from UK authorities if you fail to complete the form. The company said that it was making the alterations "in light of changing demand and travel patterns". If you’ve emailed us or submitted an eVoucher request and received an automated reply, please rest assured we will get back to you and your eVoucher will be sent to you soon. Are you sure you want to delete this comment? Check this page for all the … Check this page for all the latest info. Please contact us to book at least 48 hours before you're due to travel. Traveller's details. The World Health Organization's (WHO) current advice says two groups of people should wear protective masks, those who are: There are concerns that wearing a mask may offer a false sense of security and lead people to be less careful regarding social distancing and other hygiene measures, such as washing hands. Some people are exempt from completing this form. Coronavirus and Eurostar services – updated 22 September 2020. This is to protect your bike, other people and their luggage at the station, when going through security, and on board. Read about our approach to external linking. Due to restrictions put in place by the governments in the UK, France and Belgium, there are some changes to our assistance services: © 2019 Eurostar International Ltd. All Rights Reserved, A new message from the Eurostar team, here, Website, entertainment and wi-fi terms and conditions. Please note that children under the age of 11 are not required to wear a mask in France or the UK. There, as well as lots of shops and restaurants, you’ll find Underground connections and buses to whisk you to London’s top museums and galleries where your Eurostar … The latest information and guidance on these measures can be found at: All customers are asked to follow and monitor public health advice on hand hygiene, face coverings, and social distancing.

Checks might happen on departure or arrival on your way to the UK. explains more about how we use your data, and your rights. Please note if you’re staying in Belgium less than 48 hours you won’t have to complete this form. So remember … Or email us at contactus@eurostar.com with 'special assistance' in the subject line. In London, a mask must be worn after passport control. Please wear a face mask when travelling with us. In Belgium and the Netherlands children under the age of 12 years do not have to wear a mask. We are paying close attention to, and follow the official travel advice of … In London, a mask must be worn after passport control. Call us on +44 (0)3432 186 186 from the UK, 01 70 70 60 88 from France, or 02 400 67 31 from Belgium or 0207 16 83 25 from the Netherlands and choose option 4.

Our teams are working tirelessly and doing their best to respond to thousands of calls and emails as quickly as possible. Eurostar is a UK-based company but its main shareholder is the French state railway, SNCF. If you've already made a booking with us, our team will be in contact with you to discuss our service. Check this page for all the latest and Essential COVID-19 Travel Information. In Paris and Brussels, all customers must wear a face mask at all times due to measures imposed by the French and Belgian governments. On March 6, The Netherlands confirmed its first fatality due to coronavirus, an 86-year-old man in Rotterdam. We'll take the specific needs of each customer into account - please follow the guidance of our teams.

There are some changes to our normal service to bear in mind.

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If your seat has been changed, you’ll get a yellow slip of paper as you go through the ticket gates at the station. You will need to show your completed form to the UK authorities. Please wear a face mask when travelling with us. 18:04 - London St Pancras to Brussels Midi (train 9158).

The rail company said the rule for travellers to wear face coverings is in line with guidelines from the French and Belgian governments. All passengers must wear a face mask at our stations and on board in line with guidelines announced by the UK, French, Belgian and Dutch governments. The latest information and guidance on these measures can be found at: All customers are asked to follow and monitor public health advice on hand hygiene, face coverings, and social distancing. If you need to arrange luggage delivery, First Luggage is still operating, but their same day delivery service isn't available. Media playback is unsupported on your device. Pre-booked assistance services will be available in London, Paris, and Brussels from Wednesday 13 May 2020.